Privacy Policy


ROBERT ROSE INC. and its affiliates (collectively “RR”) respect your right to personal privacy. Your privacy is a serious matter and therefore important to us. We at RR appreciate the opportunity to interact and do business with you on the internet and are committed to protecting and safeguarding your privacy.

This privacy policy describes our privacy practices. When you use an RR website (“Site”), register with RR or purchase a product online, you are consenting to the collection, use and disclosure of your personal information in accordance with this privacy policy and the terms and conditions for the use of the Site. We may change or add to this privacy policy at any time without notice, so we encourage you to review it periodically. We reserve the right to vary this privacy policy province by province in order to comply with provincial laws. We have included in this privacy policy details related to how we collect, use and protect the
information you decide to provide us. This privacy policy identifies:

• the information that is collected by RR,
• how we use your information,
• how we may share your information, and
• how you may contact RR.

You can visit our Site without identifying yourself or providing any personal information. At certain times, however, we may ask you to provide certain personal information for the purposes set out in this privacy policy.

When we provide information to you, it may be by e-mail, postal mail, text message (SMS), Twitter, Facebook, telephone or other means. We will not contact you with promotional information if you have directed us not to contact you with such information.

1.1 We collect information from you in order to provide you with an interesting, safe and convenient website to access information, recipes, suggestions, ideas, photos and related content and communication services, and for the other purposes set out in this privacy policy. We may retain certain personal information in order to make your subsequent visits easy and trouble free.

2.1 We receive and may keep information voluntarily given to us when you decided register online, to take part in a special promotion, to make a purchase or when you provide any other information or unique preferences to us. This information may include:

• your name, address and phone number,
• your e-mail address,
• proof of your identity, and
• any other information that you may voluntarily provide through the Site or other means.

2.2 When you decide to register online, we will ask you for your name, your email address and a password to go with the email address.
2.3 If you wish to receive our email newsletter or other communication from RR, we will also ask you for your postal code. Certain information that we may request from you is optional.

2.4 We may receive information about you from other sources such as updated address information. This information may help us to improve our ability to service your needs such as ensuring the accurate delivery of mailed materials.

2.5 If you are a user of Facebook, RR does use Facebook Connect in order to facilitate the creation of your account on the Site and so you consent and agree to the exchange of personal information with Facebook on this basis, and the use of Facebook Connect on the Site to post comments. RR is not responsible for the privacy practices or the content of Facebook, which for reference are located at:

3.1 The information that RR collects is used to provide you with an enjoyable online experience. We may use the information to:

  • register you online,
  • provide you with important information,
  • respond to your customer service inquiries or requests,
  • determine your preferences and interests to improve the quality of our services,
  • provide you with information about special offers, events and contests,
  • provide you with advance notice of new books, promotions and author appearances,
  • help us identify and address any problems with our Site or services,
  • protect the security and integrity of our Site and our business,
  • enable us to address our risk management and related purposes, and
  • fulfill other purposes for which RR has obtained your consent.

3.2 We will also use the information we collect from you to improve the quality of our services and to adjust our Site and its design to enhance the quality of the experience that you have when visiting our Site.

3.3 If you decide to subscribe to our newsletter, we will use your personal information to send you the newsletter. We use your postal code for planning purposes and to develop appropriate marketing and promotional material. For example, we may send you information about author appearances in your area.

3.4 RR does not and will not transfer, sell or rent your personal information to any unrelated third party other than in accordance with this privacy policy. Information we collect from you may be shared between all points of contact within RR. Those points of contact include employees, customer service representatives, consultants, contractors and individuals involved in our online and electronic environment.

3.5 In the event that RR is sold or merges with another company, we may disclose your personal information to the purchaser or the new company formed from the merger. If we are required by law to disclose or provide access to your personal information, we will do so but only where we are satisfied that such disclosure is required by law.

4.1 Certain business services are performed on our behalf and at our request by other companies. We may securely share your information with selected vendors that perform services for RR such as hosting, data and promotional service providers and printing companies. To perform these services, these companies may, at times, utilize some of the information you have provided to us. This information is used solely for the purposes RR has requested such as maintaining our database, administering and monitoring e-mails, displaying offers, contest administration and analytics in the aggregate on nonidentifiable information.

4.2 We may also securely share your information with governmental agencies or other entities, including credit reporting agencies, assisting us in fraud prevention or investigation. We may do so when permitted or required by law, trying to protect against or prevent actual or potential fraud or unauthorized transactions, or investigating fraud that has already taken place. These entities may access and, if necessary, maintain your information to assist us with fraud prevention and detection. We will never authorize the release of your information to or by such entities for any other purpose.

5.1 Your personal information will be kept confidential. This Site is or may be hosted by a third party service provider on servers located in Canada and/or the United States. Your personal information may be sent to another jurisdiction that does not have laws that provide an equivalent level of data protection to the laws in your home country. We use procedural and technical safeguards to protect your information against loss or theft as well as against unauthorized access or disclosure in order to protect your privacy. These protections include firewalls and encryption.

5.2 While we use reasonable efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit using the Internet or the Site. We cannot be responsible for Internet fraud or theft. Please keep this in mind when providing
information through the Site.

6.1 “Phishing” is a scam that is employed to steal your personal information. If you receive an unsolicited e-mail from us asking for personal information, do not respond. We will not request your user name, password or personal financial information through e-mail.

7.1 A “cookie” is a small data file transferred to your computer’s hard drive that allows a website to respond to you as an individual, gathering and remembering information about your preferences in order to tailor its operation to your needs, likes and dislikes. When your computer accepts a cookie it does not provide us with access to your computer or any personal information about you other than the information you choose to provide to

7.2 Most browsers will allow you to remove cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. However, if you block or turn off cookies, certain features might not be available to you and our ability to personalize your experience would be limited.

8.1 This Site is not targeted to or intended for use by children. Children under the age of 14 years are not eligible to use this Site unsupervised. We ask that children not provide any personal information without the knowledge and permission of parents or guardians. If we learn that a child under the age of 14 years has provided personal information, we will not use any of that personal information without the consent of parents or guardians.

9.1 RR retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws. Your consent to such purposes(s) remains valid after any termination of our relationship with you.

10.1 Our Site may offer links to other websites. Other websites have their own terms of use and privacy and security policies. RR is not responsible for how such third parties collect, use or disclose your personal information. If you choose to visit one of these websites, you should review the policies that govern that particular website.

11.1 If you would like additional information about our privacy policy or personal information management practices, if you want to access the personal information that RR has collected about you, if you do not want to receive promotional material from RR or if you wish to update or correct your personal information please contact us by email at [email protected].

11.2 If you have any questions or concerns about the collection, use or disclosure of your personal information or how we have handled your personal information, please contact our privacy officer by email at [email protected].

Last revised: June, 2010